Returned items must confirm to our returns policy:
Full Refund for all items not used.
Your returned item must arrive at the boutique no later than 14 days after you receive the order. After this time we cannot guarantee that we will accept the order for refund.
We strongly recommend that you book your return pick-up within 7 days of receiving your order to ensure that it arrives back to Anastasia Boutique within 14 days. Please contact Anastasia Boutique if you have any queries relating to this.
Once your return has been received by the boutique and it complies with our returns policy, we will refund you by your original payment method.
We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
Items must be returned unworn, unwashed, undamaged and unused with their original tags. Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box.
If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded.
Hosiery must be returned in its unopened packages and lingerie must only be tried on over your own lingerie garments.
We recommend that you return items in their original packaging to ensure the necessary protection when in transit.
Returned items will be refunded excluding the cost of shipping when using our free collections service.
All skincare and cosmetics must be returned unused, unopened, with an unbroken seal and in their original packaging, otherwise they will not be accepted.